Features

It's another record year for the biggest independent car satisfaction survey of the lot.

76,050 of you took part, giving us the truth about how customer service, costs, reliability and the driving experience matched expectations for cars built between 2002 and 2004.

There are 20 pages of survey content here at TopGear.com for you to sift through - the only place you'll find our full results and analysis online. Here's what to expect:

Page 1: Intro and analysis (on this page)
Page 2: How the survey works
Page 3: Manufacturers' positions
Page 4: Class winners
Page 5 to 20: The winners and losers, ranked from 159 to 1.

Use the navigation at the top and bottom of the page to jump between the pages - or just carry on reading as you please.

This year's overall winner is the same as last year's: Honda's S2000 roadster. You don't see many of these on the road but when you do, the driver's always wearing a smug grin, thanks to this sports car's unbeatable combination of screaming performance, rock-solid reliability and built-in individuality.

Again the S2000 shows that a highly tuned car doesn't have to be a headache to live with, even one with an engine capable of wanging right round to 8,900rpm. In fact, the only areas it scores just less than top marks in are practicality and the, at times, scary handling.

Of the top 20 models, 15 are built by Japanese manufacturers, while 11 of the bottom 20 are French. Build quality and customer care apparently remain major problems for the French PSA group, with Citroens and Peugeots scoring abysmally in just about every category but handling.

Lying second from bottom is the Peugeot 307, a car that was awarded European Car of the Year in 2002. Go figure...

German manufacturers, once the epitome of solid reliability, remain on the slide, although last year's most dismal duffer, the moribund Mercedes M-Class, is displaced by no fewer than four fragile French marques.

At least the traditional whipping boys, the Italians, show varied success, with a couple of positives in there. Fiat remains off the pace, but the Alfa Romeo 147 and 156 show improvements in both quality and comfort.

Meanwhile, South Korean car maker Hyundai is on the up. You rated its products above Audi's, and only slightly behind BMW's.

But those are just the headlines - we've lined up the full results listings over the following pages, including manufacturer rankings, class-winning cars and the complete 159-long chart of winners and losers.

There are 20 pages of survey content for you to sift through - use the navigation below to flick through the pages.