Perodua’s “Preventive Measure Campaign”

Posted on: January 17th, 2013

Screen shot 2013-01-17 at 12.48.30 PM

Perodua has called upon its 74,000 New Myvi variants produced between March 2011 and March 2012 for their “Preventive Measure Campaign” initiation to replace the EPS (Electronic Power Steering) column of the model.

Aminar Rashid Salleh, Perodua Managing Director, acknowledges the call, “We apologize for the inconvenience caused to our customers, but this is a necessary campaign as the car’s performance may not be at its best and could partially compromise the driving response at low speeds”.

Based on studies conducted by Perodua, the problem could be detected when the EPS indicator is alight, after which, the driver could feel a slight heaviness at speeds between 30 to 40km/h. The problem, though, can be temporarily fixed by switching the engine off and restart the car.

“However, we kindly request our customers to make an appointment at any of our 170 service centers nationwide for a permanent fix and to eliminate further possible risks in the future,” he added.

After the appointment is made, the customer will be given a briefing on the replacement, Aminar said. The process will take around 80 minutes.

“All cost will be absorbed by Perodua and you will be given an additional priority because with us, You Matter Most”, Aminar stressed.

The campaign time frame is also open ended; meaning that customers are encouraged to make an appointment as soon as possible for the smoothest of replacement procedure.

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